All course fees include materials, tuition, registration, and examination fees, plus all books and handouts to accompany the course to be undertaken.

• Provisional bookings may be made by telephone, mail, or email.

• A provisional booking must be confirmed by completing and returning a Walsall Training Centre course booking form, together with a deposit of £100.00, no later than 5 working days after a provisional booking has been made. Failure to do so will lead to the provisional booking being cancelled.

• On receipt of the completed booking form, and deposit of £100.00, a booking will be confirmed and a place allocated on the requested course. Confirmation of this will be made to the applicant in writing or by telephone. The balance of any outstanding fees must be paid on, or before your course start date. Any payment plan options must be agreed by the appropriate centre manager. Failure to pay any course balance fees, may result in your course being cancelled.

• All prices shown on the booking form are subject to change.

• If a provisional booking has not been confirmed within 5 working days of the date the booking was made, then the booking will be deemed to have been cancelled.

• If a confirmed booking is cancelled by written confirmation, no less than 14 working days prior to the course start date, then the cancellation will be accepted, and any deposit paid will be refunded. Failure to do so will result in the forfeit of any deposits made. For all EAL, CITY & GUILDS and EDI courses, a charge of 50% of the total course fee will be incurred, unless the cancellation has been made in writing within 7 days prior to the course start date.

• It is essential that all students adhere to the Health and Safety policy maintained by Walsall Training Centre. This policy will be issued to students upon commencement of any course.

In the event of illness, Walsall Training Centre will where possible, provide extra lessons, or alternatively move you to the next available course. This is subject to a doctor's certificate being required.

Walsall Training Centre will not be held responsible for any personal injury or loss / damage to personal property and/or vehicles, within, or around its premises.

Walsall Training Centre reserves the right to cancel or re-schedule any course that does not have a sufficient number of delegates to constitute viability or due to unforeseen circumstances beyond its control.