Frequently Asked Questions
Your first step to learn something new
Here you will find a list of our most frequently asked questions. If you cannot find the answers to the questions you are looking for, please feel free to call a member of our Training Team on 01922 612121 who will happily answer your questions for you. Alternatively, email us at enquiries@walsalltraining.com or use the online form on our Contact Us page.
Q: How long do your courses run for?
A: This will depend on the training course or assessment that you enrol on. Some courses last just one day, where more intensive courses can run in excess of 32 weeks on a part time basis.
Q: Do I need to bring my own tools when attending the course?
A: No, all tools, materials, and any other equipment will be supplied during your course, although, you will need to provide old clothes and safety shoes for some courses. This is posted on the relevant course pages, and you will also be advised of any special requirements upon booking / or by course confirmation.
Q: Do I need previous qualifications to enrol on the courses?
A: This question is raised on a lot of occassions. It all depends on what course you want to enrol on. Most level 1 courses and introductory courses do not require for you to hold previous qualifications, however, there is a pre-requisite for gas related courses. Our course advisors will be able to give you the relevant information if required.
Q: How many people do you have on your courses?
A: Most of our courses run with a maximum of 8 candidates. This enables our trainers to dedicate more one to one time with each candidates individual needs.
Q: Can I call into your centre to take a look around before enrolling?
A: Certainly, in fact we recommend you visit us before enrolling on any course. Please call us to arrange an appointment with one of our training team, who will be only to happy to show you around and answer any questions you may have.
Q: What do the course fees cover, and are there any additional costs?
A: The course fees cover all training and assessment fees, registration, examination and certification costs. All materials and handouts needed to complete your course are also included. You may need to purchase your own text books for some courses. There are no hidden or additional costs to pay.
Q: Do you accept payment by credit or debit card?
A: Yes, we accept payment made by MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB UK, Solo, and Maestro UK. We can also raise a full invoice if your company is paying for the course.
Q: Is there anywhere to park my car near the centre?
A: Yes, there is ample, free, secure, parking on site.
Q: Can I spread the cost of my course?
A: Yes, we can arrange a payment plan to best suit your requirements. More details can be obtained by contacting a member of our training team on 01922 612121.
Q: What happens if i fail an examination?
A: Don't worry, if you happen to fail an examination we can arrange a re-sit for you. There may be a small fee required by some examining bodies though. We will only enter you for an examination when we feel you are competent and ready for it.
Q: Do your courses lead to recognised qualifications?
A: Yes. Awarding bodies such as City & Guilds, CITB, Cert-ain Certfication, LCL awards, BPEC, and EAL approve our training centres and the courses we run enabling us to award industry recognized qualifications.
Q: How do I enrol on one of your courses?
A: You can book onto any of our courses by either Phone, Email or in person. We do ask for an initial deposit when booking onto a course.
Q: I work different shift patterns, will this affect the course I am on?
A: No, we can work around your current working patterns, and can offer alternative attendance arrangements.
Yes.
We get asked this question quite a lot, especially for the Gas Diploma, and candidates seeking a registered gas engineer to work with.
We can give you details of gas engineers who may be able to help you, and have helped out previous students in the past. Obviously their work load is out of our control. but the majority are happy to help you.
Please note that this is only done for students studying with our organisation.
Yes & No.
Most courses we run require the use of text books or our own produced work books. If you are required to bring your own book you will be advised upon booking or it will be detailed in your course confirmation letter.
We do have a comprehensive libary of reference material you can also use whilst you are here with us.
Yes.
The majority of our students are self employed, or just a 1 man band. But we do work with major employers to train their staff, in all areas of Plumbing, Gas and Electrical. We can also run Bespoke training if needed.
Please contact us to discuss your training requirements.
Yes.
One of the main factors when you have completed the course with us is that our door is always open if you need advice on a particular job or are unsure on something. We are proud to offer support if needed, and if we cant help, we can point you in the right direction of someone who can.
Most of our courses run on a strict session / lesson plans, and it is advised not to miss any if possible. But if you have missed any session/ sessions due to illness, we will try and accomodate you so you can catch up with anything you may have missed.
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