Booking Information.
To book any Training Course or Assessment Programme with us, please call 01922 612121 and speak to a member of our Training Team.
Alternatively, email us at enquiries@walsalltraining.com
Booking Terms & Conditions.
1. Course Materials.
All course fees include materials, tuition, registration, and examination fees, plus all books and handouts to accompany the course to be undertaken unless otherwise stated on individual course information pages.
2. Booking Procedure.
- Before booking onto a course, please read the full course content to make sure this meets with your training or assessment requirements, and that any pre-requisites are met where applicable.
- If a course booking is made by anyone other than the named candidate, it is their responsibilty to ensure the candidate is suitable for that course.
- Provisional bookings may be made by telephone, post / email or in person.
- A provisional booking must be confirmed by completing and returning a Walsall Training Centre Limited course booking form, or email confirmation, together with the deposit payment (if required). This should be done no later than 5 working days after making the provisional booking, failure to do so will lead to the provisional booking being cancelled by Walsall Training Centre Limited.
- On receipt of a completed booking form, email and deposit, a booking will be confirmed and a place allocated on the requested course. This will be confirmed by Walsall Training Centre Limited in writing, email or by telephone.
3. Cancellation Procedure.
- Cancellations or transfers must be received in writing upto 5 days before the confirmed course start date.
- Cancellation charges will be applied based on the cost of your booking (see below).
Cancellation Notice Before Start Date: | Refund Applicable: |
Up to 5 working days before confirmed course start date. | 50% refund of deposit paid, or straight transfer onto another course (when available) |
Less than 5 working days before confirmed course start date, or failure to attend. | No deposit refund given and No transfer available. |
Cancellation Notice After Starting a Course: | Refund Applicable: |
Any cancellation must be given in writing within 30 calendar days from course start date. | No refund of monies paid to date and NO transfer available |
Failure to confirm cancellation in writing, within 30 calendar days from course start date. | 50% of course balance, or course fees will be charged. |
- Walsall Training Centre Limited, reserves the right to cancel or re-schedule any course that does not have a sufficient number of delegates to constitute viability, or for any circumstances beyond their control.
- In the event of a course cancellation by Walsall Training Centre Limited, we will endeavour to contact all candidates at least 1 week prior to the course start date. Any deposit or payment will be fully refunded, or transferred to another scheduled course date.
4. Payments and Invoicing.
- The balance of any outstanding fees must be paid on or before your confirmed course start date, unless a payment plan has been agreed or invoicing has been requested by a company or individual and agreed by Walsall Training Centre Limited.
- Any payment plan options must be agreed by both Walsall Training Centre Limited and the candidate. Failure to pay any course balance fees or keep up with the payment plan agreements may result in your course being cancelled.
- All invoices must be paid within 30 days of the invoice date.
- All assessment paper work, candidate portfolios and any certificates will remain the property of Walsall Training Centre Limited, until all course fees and balance payments have been cleared.
5. General Course Attendance.
- All candidates will receive course confirmation and joining instructions via email, post or telephone using details provided on the course booking form.
- If the course confirmation and joining instructions are not received it will be the responsibility of the individual to contact Walsall Training Centre Limited for them to be reissued.
- Walsall Training Centre Limited will send all correspondence primarily by email unless alternate methods have been specified.
- It is essential that students adhere to the current Health and Safety policy maintained by Walsall Training Centre Limited, and this policy will be issued upon commencement of any course at induction.
- Candidates are fully responsible for wearing the appropriate clothing and footwear associated with their specified training programme. Any additional PPE required whilst on the course will be provided free of any charges.
- In the event of illness Walsall Training Centre Limited will, where possible, provide extra lessons, or alternatively move you to the next available course. This is subject to a doctors certificate being produced.
- Walsall Training Centre Limited will not be held responsible for any personal injury or loss / damage to personal property and vehicles within or around its premises.
6. Data Protection.
- The data provided on all correspondence will only be used in accordance with the current data protection act. It will only be used by Walsall Training Centre Limited for certification / assessment purposes, and any course correspondence only. Personal information will not be passed on to any other third party.
7. Additional Terms and Conditions.
- The booking terms and conditions stated above do not under any circumstances invalidate or contest any other terms and conditions relating to any other information, material and/or service offered by Walsall Training Centre Limited anywhere else on this website, nor do they invalidate or contest the terms and conditions of the use of this website.
